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SHIPPING & RETURNS

SHIPPING POLICY

    • Midnight Sparks orders are shipped via Singapore Post and/or our preferred door-to-door courier company, Monday through Friday, excluding public holidays. Orders received on weekends, public holidays or after 12pm (GMT+8) local Singapore time will begin processing the following business day. All orders are processed within a 24 hour period after payment is received. 
    • By placing an order with Midnight Sparks, customers are liable for all applicable custom and import duties, special permits, product restrictions and other local requirements. In the event that an order is returned back to us due to error in delivery information as provided by the customer, or failure to collect within the stipulated time frame as indicated by the postal service, customer is charged for a redelivery fee.

DOMESTIC SHIPPING (WITHIN SINGAPORE ONLY)

FREE standard mail

    • Midnight Sparks offers complimentary shipping for all domestic orders. Delivery time is estimated to take 2 to 4 working days excluding the time needed to process the order. Please note tracking number will not be issued with this shipping option. 
    • Customers are held liable for any lost or damaged mails, mailed via this shipping option. In the event of a lost mail, kindly revert all enquiries to your neighbourhood post office.  Midnight Sparks encourages customer to opt for registered mail to avoid such issues.

Registered mail

    • Midnight Sparks offers registered shipping for a flat rate of $5. Delivery time is estimated to take 2 to 4 working days excluding the time needed to process the order. Email notification will be sent out when the order has been shipped.
    • To track your order, please log on to http://www.singpost.com/.

Express door to door courier

    • Midnight Sparks offers express door to door courier for a flat rate of $15. Delivery is expected to arrive on the same day payment is made, however if payment is made later than 12PM noon local Singapore time, delivery will be sent out on the following day. 
    • Email notification will be sent out when the order has been shipped. Please note, signature may be required upon receiving the parcel.

INTERNATIONAL SHIPPING

Standard registered mail

    • Midnight Sparks offers registered mail for all international orders except for PO boxes and APO/FPO addresses. Delivery time is estimated to take 10 to 14 working days excluding the time needed to process the order. 
    • Please note, in rare occasions custom agents may delay the delivery of some mails. In the event of such delays, Midnight Sparks will not be held responsible for any delay in the delivery of your order caused by the postal service or destination customs inspection and clearance.
    • To track your order, please log on to http://www.singpost.com.
    • Shipping rates are as below:
      Malaysia/Brunei - $15
      South East Asia - $25
      Rest of the World - $35

Express registered mail

    • Midnight Sparks only offers international express service upon the request of buyers. To request for this service, kindly drop us an email at sales@midnight-sparks.com.sg.

RETURN POLICY

    • Midnight Sparks hope you love your new purchase. We have taken extra care to ensure every light has been checked for any defects before they are dispatched to you. We currently do not offer exchanges, returns and refunds, unless in the unlikely event of an error in your order received due to our oversight. In such circumstances, Midnight Sparks will issue a replacement immediately and will reimburse postage fee incurred for defected/incorrect order sent back to us. Please note that we can only replace defected order for the same product.
    • If you have received a wrong or faulty order, please contact us within 7 days of receiving them. Please note that we will only proceed on if the order was purchased directly from us.